ShipHero

What do you like best?

My skincare brand Black Wolf was doing very basic in-house fulfillment using ShipStation. We grew from 20 orders a day to over 1000 in just 12 months and needed a more robust solution to continue growing. Working with Matt Dickman, we were able to implement a receiving ASN system, warehouse locations, faster and more accurate pick, pack, and ship procedures, rate shopping, and setting up bundled components for accurate inventory. ShipHero is a very powerful out-of-the-box solution that paid for itself instantly.

With the help of Matt and the Shiphero team, we then transformed our in-house fulfillment operation into ONE23 Fulfillment - a thriving 3PL business within 90-days. We now ship for many top DTC brands and are pushing out thousands of packages a day. This is an extremely scalable solution that continues to innovate and add new features. Onboarding new clients, portal access, and billing are all fantastic.

Without ShipHero we never could have grown as fast as we have and without Matt Dickman's expertise and support we never would have had the confidence to implement it in the first place or get the most out of the platform.

All I can say is we are thankful for Matt and ShipHero every day.

What do you dislike?

I wish we could rerun automation rules without having to get our brands to tag their Shopify orders

What problems are you solving with the product? What benefits have you realized?

Shipping costs - every package is rate shopped with mapped methods

Accuracy - barcodes and tote QA help a lot

Inventory - ASN system and bundled component tracking