ServiceSkills.com is a curated collection of online learning courses which empower your staff to improve customer satisfaction, enhance teamwork, boost workplace respect and manage more effectively. This proven soft-skills training is delivered via our award-winning online portal or as LMS courses, for installation on your organization’s Learning Management System. Whether your goals include new employee orientation training, customer service skills development or strategies to help staff cooperate more effectively, ServiceSkills.com improves the way your team communicates with customers and coworkers. Topics include the full spectrum of customer service, client retention, team building, employee relations, email etiquette, conflict resolution, diversity, bullying, respectful workplace issues and management development topics. Our training features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize gaps and track progress.
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Customer Reviews
ServiceSkills Reviews
April T.
Advanced user of ServiceSkillsWhat do you like best?
Service Skills has excellent quality and content in their eLearnings. The format and style is extremely easy to follow and take in new information. Their quizzes are well-written and the techniques demonstrated in each course are extremely valuable, along with being cross-functional as well.
Not only does Service Skills have very high quality content and videos, but they also provide leader guides to most of their courses, as well as PDFs that contain descriptions and pertinent details regarding each course, i.e. length of time, key highlights of the material, etc. These resources helped me as the corporate trainer determine which courses and/or series of courses would be best for our departments to take throughout the year. For example, Service Skills provided multiple leadership/management series to choose from, and I was able to plan out accordingly which series would be best for our leadership team to increase their skill set. Same for their customer service courses.
The techniques and best practices that are taught in the eLearnings were top-notch, i.e. Five Forbidden Phrases, Essential Telephone Skills, Six Cardinal Rules of Customer Service, Six Steps to Service Recovery, and much more. Service Skills also provides built-in Learning Paths that can be utilized for different job positions, and they allow the capability to customize and create our own Learning Paths too.
Helen Stokes, our Client Success Manager, has been fantastic and always so helpful! She is very knowledgeable and available any time that we had a question or needed assistance, and always so incredibly friendly and easy to work with. It's been a pleasure having her as a partner in utilizing the Service Skills site.
What do you dislike?
The only downside that we encountered with Service Skills was running out of new eLearning courses to take. We've had a relationship with Service Skills for 3 years, and after our Client Services department consistently taking courses throughout each year (average 1 course/month), we've run low on new courses to take. So our only suggestion would be to expand their course library.
Recommendations to others considering the product:
This is a wonderful product for companies who need engaging, entertaining, easy-to-understand training modules or videos for customer service, call center, internal employee relationships, professional courtesy, and leadership/coaching/management. Just be sure to note how many courses are available to compare with how many courses you will need for your work groups.
What problems are you solving with the product? What benefits have you realized?
Service Skills has helped us improve and enhance our team members' customer service skills immensely over the years. To date, our customer survey results and NPS score with our clients is in the world-class range, and Service Skills has had a big hand in that. Their courses, resources to supplement the training, and the variety of techniques taught in their courses all has benefited our company greatly over the last few years.
