ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations, and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.
ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments. There are currently two different packages to meet your business’ needs: Service Automation Essentials and Service Automation Professional.
More than 500 leading global brands use ServiceChannel daily to conduct business with 50,000+ contractors at more than 300,000 locations in 63 countries. These customers use ServiceChannel solutions daily to help optimize millions of transactions and billions of dollars of facilities management spend annually.
User in Entertainment
Advanced user of ServiceChannel
★★★★★
Very easy to manage Service Requests
What do you like best?
Easy to view and manage requests and get updates about your repair requests. You can have multiple vendors for each category which helps you get the best rates and quicker service. I like that I can set up a preferred vendor as well. There are tons of options for reports and analytics which as well.
What do you dislike?
Vendors have to choose to use Servicechannel and i have noticed that many smaller local vendors are reluctant to use. I've heard feedback that the onboarding and training process for vendors needs to be easier to allow for smaller vendors with less resources the ability to use servicechannel.
Recommendations to others considering the product:
Take the time to go through the training offered and reach out to support with questions. Servicechannel provides great support and training when you need it
What problems are you solving with the product? What benefits have you realized?
Follow up with vendors is easier and less time consuming. Gone are the days of having to call a vendor and ask for updates. I can even use the mobile app to log on and view upsated statuses and all my maintenance and repairs.
Review source: G2.com
