Sana Commerce

What do you like best?

Sana's solution provides a beautiful and seamless integration into MS Dynamics AX. We are on AX 2012 R3 CU13.

Some things we appreciate about the product:

* The flexibility to decide which products (and product categories) are visible in the web store.

* The ability to show stock levels or not. When we choose to indicate stock levels, we can dictate the wording presented to the customer.

* Real-time interaction with AX in regards to: stock levels, quotation and sales order creation, and customer access to historical information such as packing slips and invoices.

We were very impressed with both our implementation Project Manager and Functional Consultant. Without the two of them, I don't think we'd have made our go-live date.

Sana also provides an online help tool that is the best I've ever seen. We used it countless times during the implementation and after as a quick reference.

What do you dislike?

Sana provides a product they call Sana University. Sana requires the customer implementation team to go through Sana University to understand the product and how it integrates with your ERP. Sana University is a self-guided tool.

While this product is quite impressive, the process was overwhelming to the implementation team. There is so much information that we had to go through it twice to feel like we had a handle on the product. That being said, I don't have a suggestion on how else to handle the initial training.

What problems are you solving with the product? What benefits have you realized?

Our company felt that we were behind in not offering a web store to our customers. We are a B2B business with no B2C sales. We are still working on customer adoption at this point. Our Sana support team has been fantastic, helping us in any way possible with ideas on how to increase customer adoption.