SailPoint makes my life easier!
What do you like best?
Before SailPoint was introduced to my company, there was a lot of manual work that one had to be done for one person on my team. However, with this product, it has made our employees self sufficient and increase productivity.
I also liked the search functionality of the roles within the tool. I can start typing and quickly find the program or role that I want to access.
I also like the tracking of the progress once the request is submitted. It shows who has the next steps within the request. Therefore, if I feel like it is taking too slow, I can easily see where the request is stuck with.
What do you dislike?
Something that frustrates me about SailPoint is that I'd like additional notifications to alert me the status of my request.
The interface of the system could use a facelift. The color could be brighter and more visual aspects and icons to make the page more appealing. Sometimes I feel like the simplicity of the user face actually makes it more confusing.
I think the tracking of the the request should be included in the email notifications or alerts so that the user does not have to proactively go into SailPoint to get all of the details.
Recommendations to others considering the product:
I would continue to work on notification alerts.
What problems are you solving with the product? What benefits have you realized?
SailPoint has cut administrative duties on people having to submit access roles on behalf of other people. Now employees can search for roles and submit for themselves, thus saving time and getting the access quicker. This has benefited our company immensely.
