SaaSquatch

SaaSquatch is a referral, loyalty, and rewards platform built for web apps, mobile apps and digital businesses. Use SaaSquatch to launch customer referral programs, partner & affiliate programs, loyalty programs, and a points marketplace to engage and reward customers at any point in the customer journey. Build programs with custom event triggers, dynamic rewards, powerful integrations, enterprise-grade security, powerful tracking & analytics and more.

Languages supported: Arabic, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0/10 (Expert Score) ★★★★★
Product is rated as #19 in category Customer Advocacy Software
Ease of use
10.0
Support
10.0
Ease of Setup
9.3

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SaaSquatch is a loyalty, referral and rewards platform helping B2C and B2B companies across industries such as SaaS, Finance, Media, Telecom, and other online businesses grow through advocacy marketing. Some of the world’s most innovative and renowned brands use SaaSquatch to reward their advocates, build loyal communities, and accelerate revenue growth.

With the flexibility to handle even the most advanced loyalty and referral programs, SaaSquatch lets you reward your advocates for any behavior you choose, then empower them to help grow your customer base through referrals.

Our rewards engine lets you set unique conditions for earning, create reward tiers, and offer a variety of different rewards to create the perfect custom program. Plus, native integrations, enterprise-grade security, fraud detection, and multilingual support provide the power and scalability to expand with you.

Make use of the customer data you already have to run campaigns that provide a personalized user experience, increase customer loyalty, and improve retention rates. Increase adoption of new product features and engage users at all stages of the customer lifecycle to never miss a chance to grow.

SaaSquatch
SaaSquatch

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Customer Reviews

SaaSquatch Reviews

Michele L.

Advanced user of SaaSquatch
★★★★★
Users loved the product

What do you like best?

Writing from a marketing POV so take this with a grain of salt. The entire process from promo concept to implementation went really smoothly. The Saasquatch team was very responsive and delivered on time. We didn't get 100% of what we wanted in the first deploy but it was close. Our users loved seeing the widget in their accounts and being able to view progress toward their reward. We had a custom widget built and once it was done, it was easy to edit the content in the application. I also liked having access to Saasquatch support via a Slack channel.

What do you dislike?

The email integration was a little wonky. We ended up firing all our emails out of our own ESP via a webhook. It worked in the end but it would have been nice to send progress emails to users straight out of Saasquatch. Apparently Saasquatch only has the ability to send an email when the user reaches a goal, but we found that the progress emails on our end got really high engagement. So it would be useful to have that integrated into Saasquatch.

What problems are you solving with the product? What benefits have you realized?

We needed a user-facing dashboard where users could view their progress toward a goal. This has all but eliminated calls to our support team.

Review source: G2.com

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