Amazing customer service but missing some key features
What do you like best?
The review tool was a game-changer for our team. Real-time problem-solving has been a huge help for us as well. Anytime we have a question about anything regarding the software we can chat with someone almost always right away without having to go through a phone call or setting up a meeting with an account rep and a customer service person. We also really appreciate that tech support is included in our plan without an additional fee.
What do you dislike?
Reporting continues to be a constant struggle for us. I inherited this software which was chosen by a design manager with HEAVY influence from our web developer who has moved to a different role and isn't available to fix these up for us. We have to run multiple reports to get specific numbers (a lot of which has been negated by the monthly email we get from RH so that's a huge help). The user experience is still very clunky especially when compared side by side with competitors (Wrike, WeWork) and not having an iPad or Mobile app is a bit detriment.
What problems are you solving with the product? What benefits have you realized?
Capturing feedback across multiple remote teams
Forcing requestors to gather all information before assigning a job by rejecting the submission
The review module is a GREAT CYA tool when being confronted with designer mistakes vs missed mistakes by review team