What do you like best?
Custom dashboards you can make for different lines of business within your resort. They have many widgets you can add to your own personal dashboard including occupancy graphs, live housekeeping information, and links to any reports or functions in the program that you would like. You can save this dashboard for just yourself so every user can have their own, or you can save a dashboard for one line of business, say all your reservations agents can see the same dashboard as a default and all your maintenance staff will see a different more relevant dashboard for them. It took some time to set up and get used to all the features but RMS is very easy to explore and forgiving if you make a mistake.
What do you dislike?
I work specifically for a rental home company, so there are features of this program that only really relate to hotels as a opposed to rental homes, so there are some differences in business needs that we have to work around within RMS that we didn't used to have to, for instance taking payments and how the payment tab is in this program is specifically designed for hotels and not exactly for how we previously took and processed payments, but we make it work.
Recommendations to others considering the product:
Training is necessary, we are still working with going completely live, but it seems very user friendly. There are a lot of features though with specific wording that will take some getting used to.
What problems are you solving with the product? What benefits have you realized?
We have more than one property (hotel) that we need to oversee in my company and with RMS we can see all properties at once as opposed to having two different accounts and programs open to be able to access multiple properties at once. There are many other benefits but this is the main one that makes my life a lot easier. I am not as fond of it being in the cloud, just because I've had issues with other cloud based systems, but that is where the future is going, as long as they keep up with their servers we shouldn't have an issues.
