Great product and wonderful customer service
What do you like best?
The platform is user friendly and the staff is amazing. They are always available to answer questions and help brainstorm ways to make the awarding process better. Our users also receive great customer service from the Reviewr staff when they are issues. Tickets that are submitted for assistance by users are saved and reviewed with me each year to help improve the process. My Reviewer project managers provides training (video and live) for the new members of my selection committee each year. I am able to make some modifications, open/close the platform for nominations and selection committee easily, and generate automated emails to nominators. After many years of paper forms, CDs, and jump drives, I love having an internet based platform for our awards program. It's accessible to everyone anywhere there is an internet connection. I can leave in platform notes on nominations for my selection committee as monitor their progress in scoring. Scoring and reporting of scores make my job much easier and less time consuming.
What do you dislike?
The only downside to the platform is users don't read through instructions on the site or our website before beginning their nominations.
Recommendations to others considering the product:
If you are looking to move to an online system, this is a platform you should seriously consider! The team works with you to customize the forms you need, they offer suggestions to strengthen your process, and answer questions quickly. Users and scorers have been very happy with our process now that it is online only.
What problems are you solving with the product? What benefits have you realized?
The amount of time spent on collecting nomination packets, redistributing packets to the selection committee, and tabulating final scores in Excel. These things are negated as all the information for nominations goes to the selection committee complete and scores are tabulate automatically. The human error in the process factor has significantly been reduced. The time spent working administratively on our awards program has been drastically reduced!
