Great For Managing Repair Services
What do you like best?
There is a lot of flexibility with this service. The online help is very clear. Their Marketr feature is great to reach out to our customer base with deals, tech tips, etc.
What do you dislike?
Sometimes changes are made to the system which can negatively affect our internal processes and procedures. For the overwhelming majority of these changes the flexibility of the system has allowed us to implement our own workarounds.
Recommendations to others considering the product:
Extremely powerful, customizable, and flexible.
What problems are you solving with the product? What benefits have you realized?
Being able to track the workflow of a service ticket and handoff to different technicians is extremely valuable. The biggest benefit of this is completing a repair in as short of time frame as possible. This makes the customer happy and helps us to realize revenue a lot quicker.