Great Resource to Combine All Recreation Needs!
What do you like best?
The thing that I like best about rectrac is that being in the parks and recreation industry many products do not encompass the wide range of our needs. Rectrac was built specifically for the parks and recreation industry and can accommodate a wide range of our functions including participant registrations, POS systems, golf course management, pool managements, facility reservation and management, and a variety of other items.
What do you dislike?
What I dislike about rectrac is the end user functionality. It not user friendly to the public to say the least. Many people that we serve are unable to figure out how register even after years of trying. This is very problematic being in public service.
Recommendations to others considering the product:
When fully implementing rectrac you must create a communication for the public/your external users. It can be confusing for users who are in the system everyday and a formal customer education program is essential. Internal users will a while to adapt, but after months they will adjust to the new system processes.
What problems are you solving with the product? What benefits have you realized?
Currently we are using rectrac to handle registration for several annual festivals. We take vendor registration as well as parade registrations. The public is able to register online through our system and we manage the reports and databases to help organize the participants. The main benefits we have realized are that this program allows us to take online registration for a wide range of applications instead of using paper forms. Paper forms and mailings are very time consuming and costly and rectrac simplifies this process.
