R1

What do you like best?

There is so much promise in the IMX billing platform, but unfortunately it just can't live up to the expectations put on it. I like parts of the Super CodeQ, and the sweep function can be helpful, but there are far more cons than pros for me with this system.

What do you dislike?

Nightly batching limits; no control over what happens to your system or information because changes and updates are global. Some processes are automated and some aren't; very difficult to manually move accounts from one workflow another (which, you really can't in reality; we have just made a ton of workarounds). The system will hold accounts from filing claims via hidden edits that are only discoverable via reports. There is so, so much more that I could add to this list but I've already passed the 10-minute guideline for this review.

Recommendations to others considering the product:

If you run a non-emergency medical transportation service, go almost anywhere else. If you're looking at R1 primarily for the EMR capability, you'd be better staying on paper until you find something else. R1 was a less expensive option for our company 4 years ago, but it has turned out to be the costliest mistake I've ever personally witnessed anyone make.

What problems are you solving with the product? What benefits have you realized?

We are not solving any problems with R1. In fact, our relationship with R1 has cost my employer a tremendous amount of money (millions) and caused a ton of inner turmoil over the last 4 years. There have been no benefits and we continue to lose money on a monthly basis.