It is a good system with a nice layout
What do you like best?
I like that I can easily change the type of specimen test the patient is taking just by going to the req log.
I like that when you put in the patient's insurance info it will instantly tell you if the ID number isnt for that specific insurance. I also like that it was bring back a demographic check for you to see the info they were able to gather on the patient and change if you wish.
What do you dislike?
I wish in the req log that you could put your own reason for removal. Normally, I would say it might just be me not knowing how to do something but I actually spoke with a rep in person and there truly isnt a way to change or add to that screen.
I wish it was compatible with more professional systems so everything could be integrated and not have to open two separate systems (at least that is how it is for me).
Customer service is not the greatest. Trying to get ahold of someone is difficult right off the bat but then once you are able to get to a human being they dont ever seem to know anything. Even questions that should be a simple answer their reps just dont know a lot about the company they work for it seems.
Billing is always an issue and easily messed up over and over.
What problems are you solving with the product? What benefits have you realized?
It is a nice data base to store all of our patient info on including demos, insurance info, patient log, and dx codes. They originally had us do everything on paper and that was AWFUL. I realize the benefit of being able to have everything stored on a large data base and not having to write everything out and keep track of said papers.