With a quick deployment, our platform starts to ingest and visualize everything your customers experience on web, native app, and kiosk. The impact of every customer interaction is automatically quantified, every customer session can be replayed, and most importantly, all your teams can work from a single version of truth. That’s why the biggest brands have taken the Quantum leap, such as Alaska Airlines, lululemon, Lenovo, and Western Union.
Looking to learn more about the session replay space? Check out our guide — https://www.quantummetric.com/enterprise-guide-to-session-replay/
User in Computer Games
Advanced user of Quantum Metric
★★★★★
What do you like best?
I like the real-time data and ease of use. The ability to gather data to present to any part of the company. Training this out to the other parts of the customer service team has been great and easy. Agents are currently using it to help in escalations and also to understand customer vernacular in comparison to ours. It has been a pleasure working with Dishon, Ashley, and Tucker to get our initiatives off the ground to help customer service.
What do you dislike?
Sometimes searching for things takes a while.
Recommendations to others considering the product:
It will make your life simpler since everything is as close to real-time as possible. Keep in mind the customer doesn't always describe their issue as well as we need it to be described so being able to see it is super helpful.
What problems are you solving with the product? What benefits have you realized?
Customer issues and potential predicting issues
Review source: G2.com
