]project-open[

What do you like best?

We especially like the financial features: you can issue a quote with a few clicks and then convert this quote to an invoice with one click. And the same applies to providers' purchase orders and bills. The searching features are also extremely powerful: almost all database objects are indexed and searchable.

What do you dislike?

The GUI seems to be stuck in the last decade. Many actions require too many clicks. The admin interface is especially complicated, even for the most advanced users. There is no out-of-the-box integration with cloud file storage services, such as Dropbox or Google Drive. The interface is not responsive and there is no mobile app. Report creation could be easier.

Recommendations to others considering the product:

If you're looking for a feature-rich ERP especially designed for ITSM and project management, then you'll hardly find anything with a better quality-price ration. However, if you want something easy to setup and configure, you'd better take a look at the online demo and figure out if you want to deal with its outdated and clumsy admin interface.

What problems are you solving with the product? What benefits have you realized?

We're using ]project-open[ to manage our translation company. When we first rolled up the system, almost 10 years ago, it was top-notch. Unfortunately, they decided not to focus on the translation industry anymore. All new features (and there are a lot of interesting ones) are quite useless to us. All considered, its main advantage is to have all business information under one roof, with the search being especially good.