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PrimePayВ®, founded in 1986, is a payroll service and human capital management (HCM) provider, offering solutions that empower business to focus on what matters most. We deliver highly configurable HR and payroll solutions designed to create efficiencies and to maximize compliance for our clients across our nationwide presence.
Customer Reviews
Jack M.
Advanced user of PrimePayThe platform is easy to use, and I appreciate that they have a mobile application as well. Communication settings are fairly customizable, and their email reminders for deposits and changes are frequent. Every time I have contacted their customer service, the agents have been prompt and helpful. I have had no issues canceling and replacing a lost HSA card, and their transaction log and searchable catalogues make the spending and reimbursement tracking process easy.
Although easy to use, their web portal and mobile app lack depth to make them sufficiently useful. I have had issues accessing proper functionality (such as finding beneficiary forms), and seemingly simple tasks like contacting the HSA administrator is frustratingly difficult to pull off.
They are the broker for our HSA administration (although they don't actually hold the funds, which are with a bank and can cause issues). They provide a nice point of contact for responsive customer service that would not be accessible through the bank alone. They also provide a debit card for HSA usage that is very helpful.
