Practice Mate

What do you like best?

It is simple, easy and user friendly. PM includes all the features you would need to bill claims to any insurance in any state, paper or electronically. Posting payments are easy and can be tracked efficiently. Patient statements can be created in a PDF for submission by professional statement companies. Reports are clear and concise and can be created in PDF or spreadsheet format. Training is readily available. Upgrades are free and constant as new things come about.

What do you dislike?

Statements are not generated in the most appealing manor, I send mine out for mailing. Customer service can take a bit long for results. ERAS do not post themselves, but they do come into the payment feature for manual auto posting.

Recommendations to others considering the product:

If you have a smaller practice with 1-4 providers, this is a great system. Billing companies can have access to all their clinics from one log on or create separate agreements for each. This system can be used with any provider type anywhere in the US. PM training makes it easy to get up and running quickly.

What problems are you solving with the product? What benefits have you realized?

PM allows for 24/7 access by all users, if permissions are given. This allows providers to answer some of their own questions. It is easy to train staff, giving more time to productivity. Can be accessed remotely, a big deal in this COVID time.