Great Customer Success Product, even better support!
What do you like best?
PH has been quite easy to use and design-wise great, but the best part for me so far using PlanHat has been the attention we received from the entire Planhat team, there was no question left unanswered or detail missed during onboarding. Support is one of a kind and the whole CSM approach highly professional and always there for advice. Even when our CSM was out of office, we worked with other CSM team members to help continue our momentum. One of my favorite software vendors to work with. Also having unlimited licenses has been a huge perk and is allowing us to explore ways for us to incorporate other departments to adopt the tool.
What do you dislike?
Nothing I can think of at the moment. The product is always evolving and they've been open to connecting with our there vendors to explore additional integration opportunities.
What problems are you solving with the product? What benefits have you realized?
Customer management, risk and health tracking, task management, standardized playbooks for customer projects/onboarding. The Customer Portal option is an area we're focused on improving collaboration with our customers throughout the customer journey
