Phreesia is committed to supporting healthcare organizations during COVID-19 and beyond by giving them the tools to stay open and keep their patients and staff safe. Our innovative platform enables medical practices and health systems to screen patients for self-reported COVID-19 risk factors, capture important information for telehealth visits and offer patients contactless intake workflows, including checking in from their home or car. These convenient options engage patients in their care, while enabling our clients to increase efficiency, improve their financial health and enhance clinical care. Phreesia has been named the 2021 Best in KLAS solution for Patient Intake Management by the research and insights firm KLAS, in its annual Best in KLAS: Software and Services report. We’re so honored to continue to be the leader in patient intake management, and we’d love the opportunity to show your organization how Phreesia can help provide a safe, convenient check-in experience, support your vaccination efforts and fill your schedule.
Phreesia
Images
Check Software Images
Customer Reviews
Phreesia Reviews
Gretchen S.
Advanced user of PhreesiaWhat do you like best?
The ease of use with the dashboard has given Front Office staff and Billing real time tools to obtain accurate information to "get it right the first time" when attaching insurance to services. Working with Phreesia far exceeded our expectations - they were able to make changes quickly and have been true partners to our organization
What do you dislike?
Not a huge issue, but we had asked about this shortly after implementation when we had a user in error logged in as someone else who had jumped in to work at a station and we noted a user could be logged in multiple times in multiple places. We would like to have controls which would only permit the user to log in 1 x and not be able to go over to another workstation and log in a second time - permitting them to be logged in two places. For example with our EMR we are able to have it "force out" the log in on the other workstation if the team member logs in from another workstation to prevent multiple log in per user at any one time. If that was corrected - we are not aware of it and missed it.
Recommendations to others considering the product:
Build your in-house project team to include a front line member of the Billing Team in addition to Population Health, Front Office and Clinical. In reality it was our Billing Team who had the most radical change to their process and having a solution focused Billing Team member in the work-group ensured we asked the right questions. We also made sure to incorporate the feedback from our Front Office team and patients early in the implementation and optimization period to modify workflow when they suggested changes that made the process better.
What problems are you solving with the product? What benefits have you realized?
New Patient forms/experience, PHQ2/7 consistency based upon visit type, more accurate insurance/collections, overall patient satisfaction, policy transparency
