I've used PhraseExpress for many years and recommend it highly
What do you like best?
I've used PhraseExpress for about 7 years and it has been a huge time saver. I have many shortcuts to quickly type out templates and responses to support emails, frequently asked questions, troubleshooting steps, steps taken and many more. Be sure to take advantage of the macro features like automatically inserting dates etc.
What do you dislike?
No downsides that I can think of. Very well designed and thought out. It proves it's value repeatedly as you use it consistently every day and find new uses.
Recommendations to others considering the product:
For any time you find yourself having to type out the same phrase, sentence, date format, etc., think of putting it into PhraseExpress, and what shortcut would work to quickly type instead. For me, I frequently use a /[1-3 letters] for my short codes. For example, with a "/d", I can always drop in today's date in my preferred format. I also have similar shortcuts that will paste in full paragraphs, lists of steps to complete, etc.
What problems are you solving with the product? What benefits have you realized?
I save a ton of time by using PhraseExpress shortcuts. I frequently have to provide repeated answers to support questions or type on a shared screen in webinars etc., so I can use my PhraseExpress shortcuts to type out URLs, phrases etc. quickly and accurately every time.
Using PhraseExpress I don't have to come up with the correct wording every time. I spend the time to get the wording just the way I like it and then with just an easy shortcut, I have the right wording at my fingertips.