OX App Suite

What do you like best?

Easy to use interface, set-up of emails seems easy also. The integration with WHMCS is also handy.

What do you dislike?

Upon activating a clients email, backlists occurred frequently every fortnight. OX via WHMCS actioned these requests but new ones continued to pop up. The client also received more spam than ever before indicating that the OX tool had a poor spam filter, even poorer than the shared hosting environment. In addition, another client faced no emails being sent or received at all. WHMCS confirmed this was an OX outage and no one was able to provide an update for several hours. OX team were relucant to assist nor did they provide any notification as such or way to obtain better support. The issues with this platform have been ongoing. We have wasted time and money since they changed providers for email filter or security. No assurances have been given as to when this will be resolved. Overall, it promises the world and fails to deliver on even basic functionality. We had to escalate to the national sales manager in the end, but still the solution continues to be far from okay.

Recommendations to others considering the product:

Look at Google Workspace (formerly GSuite) and Microsoft 365 for something more reliable and with some level of support.

What problems are you solving with the product? What benefits have you realized?

We were hoping to provide clients with a reliable mail and productivity tool to support their small to medium-sized businesses. Unfortunately, these benefits have not been realised due to recent events and poor support.