Orecx An excellent platform for call registration
What do you like best?
It is a call platform that has been very efficient for the volume of calls received by the different advertising campaigns and sales of products that we serve our customers, the fact of having all this activity with our operators to deal with the public makes many difficulties and confusion between operators and customers, these claims are resolved in a very transparent manner with oreka, we begin to filter by operator, the day, the approximate time and after that we listen to the person involved in the conflict and show what happened.
This is possible because OREKA stores all the information in the assigned server during the time that the institution
Require it, of course, we use different tools that present oreka to have all this as the institution requires.
One of the aspects that we must highlight is that support team that oreka offers us when we need it to clarify any doubts.
What do you dislike?
The negative of the platform, so to speak, is that initial presentation that is not very impressive as we would like it to be, but I am sure that the OREKA team will be working on it to make the changes in that sense.
Recommendations to others considering the product:
If we want to take good control of the calls that are made and received by our staff that handles this service ideally and recommend oreka tr and oreka sc that is your complement, this will help you eliminate those uncomfortable disputes that are presented by setbacks that arise.
What problems are you solving with the product? What benefits have you realized?
The acquisition of this call center system allows us to have control of the telephone conversations by the institution and that annoying arbitration was eliminated from who could be the reason between the client and the user and get to be unfair in the solution of the conflict for the parties.
