very buggy software. made operations less efficient. tried to overcharge
What do you like best?
lots of features
cheap price
kind customer service (not so helpful though!)
What do you dislike?
very buggy software!
- tracking numbers don't update from shipstation into our channels. That means we have to do this manually and risk getting late shipments/account deactivation. It is really stressful and their software put us in this situation many times with hundreds of orders not updated
- on the other end, their software many times failed to import orders from other channels into their "hive"
- quickbooks integration is so weak and buggy. we had to wait hours before invoices export from orderhive into quickbooks which really really hurt our operations.
we were patient with these bugs and challenges for 2 years because the software was cheap and they were definitely improving their up-time and reliability. slowly the bugs did decrease...
after 2 years they finally convinced me to sign a 1 year contract while knowing my order volume. 4 months later a manager reaches out to me telling me i am exceeding my order volume (at this point, my order volume was way lower than the time of when i signed my contract) but they basically locked me into a contract, charged my payment method and then said i need to pay more to use their software.
- they lack the customer success portion. since we used their software for around 3 years, we should have been given more attention in terms of how we could be use the features of their software, but it was not happening. the customer support team would direct us to help pages and if there was any technical issue (which 9/10 there were) we would have to wait at least 24 hours for a response and apology for their bugs.
Recommendations to others considering the product:
it's cheap but doesn't always work well. if you want a lot of customizations, then maybe give it a shot, but be careful of singing any contracts with them!
What problems are you solving with the product? What benefits have you realized?
They help with inventory management, order management, and making invoices. it helped streamline some processes but many times the bugs really hurt our operations
