ON24 Webcast Elite

What do you like best?

The software is easy to use and is always making updates to new technology. Their support is usually beneficial as well. I also enjoy the webinars that they offer. It always shows us what technologies we could be using or adding to our day to day basis and offering some of those suggestions to our clients to improve their webinars and the experience that they have. I also frequently receive feedback from customers indicating that the Webcast Elite software is really nice and easy to use.

What do you dislike?

There are some features that I don't like; anything that you put in the resources window, you cannot preview. We've also had many disappointed presenters because virtual backgrounds are not an option yet. Sometimes it takes a long time to hear back from account representatives with urgent questions. That part is highly frustrating, especially if we are waiting for a reply regarding webinar promotion when we're delaying receiving a response.

Recommendations to others considering the product:

I think it is a good choice, although I am not familiar with any other options that exist.

What problems are you solving with the product? What benefits have you realized?

We can do multiple webinars at once and stay on track with how they are organized in On24. WIth how busy this last year has been with virtual events, it's very important that we can have a few webinars happening at once, and many on deck without it being overwhelming or chaotic. They recently added breakout rooms to our version of On24, and we had been using a separate program for that, so that makes it much easier for us now. They offer a lot of new ideas and examples in their webinars that some of us may not know about.