Ocelot -Assisting with Student Success!
What do you like best?
I have had the pleasure of working with Ocelot for over three years. Our institution is the owner of Financial Aid TV, GetSAP and most recently, we implemented their latest product, the Ocelot Chatbot. The Ocelot team is fantastic! They are truly dedicated to students and have been there to support me every step of the way. One of the best parts about Ocelot products is the on-demand reports that you can pull at any time to see the value of the products.
What do you dislike?
I do not have anything that I dislike about the products or the company, Ocelot. Ocelot is an organization receptive to ideas from financial aid administrators to ensure their products meet student and institutional needs. Their products have been a game-changer for our students and the Financial Aid Office at our college.
Recommendations to others considering the product:
I highly recommend moving forward with Ocelot. You will see the value in using their product through the analytics you can pull on demand or that are provided monthly from the vendor.
What problems are you solving with the product? What benefits have you realized?
All services have assisted our institution with removing barriers so that we can meet the students' needs by providing access to financial aid information in a manner that resonates with students, 24/7, 365 days per year. Our students no longer have to wait in line to get their questions answered; leave work early to make it down to our office before closing time since they have the ability to review financial aid information when they need it, during a time that works best for them. In fact, 67% of interactions with FATV last month happened during the hours the Financial Aid Office closed and 20% of our chatbot questions and answers are happening outside of our college hours and we just launched a few weeks ago. Their products provide equal access to all students. In addition, Ocelot has assisted our office by providing bilingual services that we did not have previously. This ensures that parents and students have the information they need in the language they feel most comfortable with to make decisions related to attending our institution. I have spoken with many students across the campus and all have been pleased with the services we are providing with Ocelot.
