NowCerts

What do you like best?

As a previous user of QQ Catalyst. NowCerts is a breath of fresh air. They have a customer service team that is willing to help. Their platform is very robust with lots of features. They integrate with a lot of other software allowing for less data entry. Their Facebook group is very helpful to ask questions and to participate in webinars. Their dashboard is highly customizable and you could almost use their system entirely to run your agency without needing a CRM.

What do you dislike?

Their system is always improving but it can be a bit glitchy at times. The learning curve can be steep so I highly recommend watching their training videos. In my opinion, it's almost too busy of an interface that could be cleaned up a bit. Other than that, I really like what they are doing with the software.

Recommendations to others considering the product:

They have a free trial period which we used and they even allowed us to extend it to further familiarize ourselves with the product while we were making the switch.

What problems are you solving with the product? What benefits have you realized?

NowCerts helped us get away from horrible QQ Catalyst. It's helped us integrate with our VOIP and CRM eliminating unnecessary data entry. They do a nice job with carrier downloads twice a day.