Northpass

What do you like best?

I like that Northpass comes out with regular updates, and I have seen it regularly improve on small and large scale aspects. This says to me that the potential here is limitless.

Something I greatly appreciate is that Brian (who I believe is assigned to my account) has been very helpful in helping me find solutions. He even connected me with a member from product management (I believe?) to help go over a new feature to try navigating through some particular issues I was facing with my product and how we might be able to maximize my usage.

Very much appreciative of their effort and time to make sure that I have the solutions I need to make my product work.

What do you dislike?

There are aspects with data analysis that leaves me wanting, but I know that they are rolling out changes soon, so it will be exciting to see how this transforms and what new features might impact this in a strong and positive way.

One aspect that I hope gets addressed is that sometimes the milestones feature can cause glitches, and I end up needing to manual unstuck a learner when they notify me.

What problems are you solving with the product? What benefits have you realized?

We provide training to clients. Overall, Northpass is clean, simple and intuitive for the learner, even for learners who are older and not as tech savvy.