NICE CXone Personal Connection

NICE CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. NICE CXone Personal Connection gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.

NICE CXone Personal Connection

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Crystal H.

Advanced user of NICE CXone Personal Connection

★★★★★

Excellent!

What do you like best?

I like that you can look at your own personal queue using CXone. I also like that missed calls are autodialed when the call queue is down.

What do you dislike?

I don't really see a downside with the NICE CXone connection

Recommendations to others considering the product:

It's your best choice for customer care communication!

What problems are you solving with the product? What benefits have you realized?

The queue is routed to other users that are currently available for the quickest call routing and a shorter call queue.

Review source: G2.com