NextProcess AP Automation

What do you like best?

web facing client with document images was great. Dashboards looked promising.

What do you dislike?

customer service was terrible, we were plagued with errors and constantly had to review each invoice from the vendor to make sure we were being billed appropriately. Implementation was a nightmare, especially regarding workflows. Field was constantly complaining about ease of use.

Recommendations to others considering the product:

Look elsewhere, this company will nickel and dime you for support, and depending on the number of customizations you have (we had a lot) you will need a lot of support.

What problems are you solving with the product? What benefits have you realized?

process was easier on field prior to NextProcess, but a nightmare for the AP and Finance teams. Now the field is unhappy but everything is centralized.