A matured tool that is a must for any organisation - have been using it for over 3 years now.
What do you like best?
Its graphical representation of the data in the form of custom or generic dashboards giving a comprehensive insight - to drive any incident or problem to closure with all the required logs.
Proactively monitoring the device health and then with our appropriate analysis (including the real time check via Finder) definitely improves the user experience and also enhance the overall service that are being provided to the customer.
Moreover, the support teams from Nexthink have always been available & assisted if we face any technical issues etc. as & when required.
What do you dislike?
I do not see any reasons to mark them down on any parameter as they are an intense competition when it comes striving with the similar tools available in the market.
What problems are you solving with the product? What benefits have you realized?
As I have already mentioned some key benefits above - I would here talk about few issues or areas that it has helped us with:
1. Device Refresh
2. Collaboration application (TEAMS, Outlook etc.)
3. Device Performance
4. DEX
5. Support for other LOB's
