NetSupport Manager

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6/10 (Expert Score) ★★★★★
Product is rated as #11 in category Remote Desktop Software
Ease of use
Support
Ease of Setup

Secure, multi-platform remote access to workstations and servers

NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 32 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs.

Adding to traditional one-to-one remote control capabilities, NetSupport Manager excels as a one-to-many solution: from monitoring multiple systems in real time and showing the operator screen to multiple recipients for training, to file distributions across the network. Its enviable reputation for security sets it apart from others, with its use of activity logs, 256-bit encryption, smart card support, AD integration and more. It also enables IT teams to provide remote support to staff off-site and allows staff working remotely to access their work PC and applications safely and securely from home.

What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, its ability to minimise system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team.

NetSupport Manager
NetSupport Manager

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Customer Reviews

NetSupport Manager Reviews

Administrator in Libraries

Advanced user of NetSupport Manager
★★★★★
Useful with an ugly GUI

What do you like best?

Netsupport is simple to install (both client and manager), mostly simple to use, and easy to learn. One can learn to use the software in days, if not hours, when their profile is set up correctly. One can connect to an entire system worth of computers with no trouble at all, with a variety of control options (watch, control, share control). There is a chat option to the client, file sharing with the client, as well as a mass-messaging system.

What do you dislike?

Messing with setup profiles can sometimes be a pain in the rear, and when you're in the middle of connecting to a few PCs the software has a tendency to crash. Some options could use a bit of fleshing-out.

What problems are you solving with the product? What benefits have you realized?

Netsupport manager supports our entire library system's software problems without needing to travel to a branch to solve those problems.

Review source: G2.com

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