N-able Take Control

SolarWinds Take Control is web-based remote control software for IT service businesses who need to solve client problems, fast.

Languages supported: German, English, French, Italian, Portuguese, Spanish

9.0/10 (Expert Score) ★★★★★
Product is rated as #21 in category Remote Support Software
Ease of use
9.1
Support
9.0
Ease of Setup
8.6

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N-able™ Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With support for WindowsВ®, MacВ®, and LinuxВ® machines, MSPs can work from those platforms or their iOSВ® or AndroidВ® devices with our native app.

With N-able Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Take Control is lightweight and agile, providing a seamless and highly secure solution to efficiently support your clients and users.

The open system control console for your end client devices enables you to easily diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Easily pass sessions to other technicians to escalate tasks transfer tickets or employ multiple technicians on a single remote access session without affecting performance.

Take Control Plus offers 500 install agents, 10 end-user accounts for you and your clients for simple remote access, video chat, customizable surveys, session calling cards, registry editing, and password management. Try Take Control free for 14 days and then buy with simple online purchasing. No credit card required.

N-able Take Control
N-able Take Control

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Customer Reviews

N-able Take Control Reviews

Mike D.

Advanced user of N-able Take Control
★★★★★
still waiting for basic features

What do you like best?

The integration with NCentral works. IT supports 2FA.

What do you dislike?

It's cumbersome setting up new users to give them access to control their computer for work from home situations. The multi monitor support doesn't work well. It takes a long time to connect. The cursor does not change when you're trying to run CAD software remotely. Printing through take control only works some of the time.

What problems are you solving with the product? What benefits have you realized?

I'm only using it because it's included with NCentral. I'm still paying for licenses of screen connect for my techs because it works that much better.

Review source: G2.com

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