High Fees, doesn't integrate well with other systems
What do you like best?
It's fairly user friendly and easy to find information on the donor and who gave.
What do you dislike?
Their processing fees are a bit higher than other platforms we've used. It also does not integrate well with our current CRM. Also, we have limited access to what we can see in a donor's profile and we cannot update their giving frequency or subscription for them. I understand this makes sense in terms of privacy, but we often have donors reach out and ask us to update some of their preferences, and I'm unable to help or access their account.
Recommendations to others considering the product:
If it's compatible with your other systems, I think it gets the job done. Just compare the fees with other sites. It is easy to use and helps with recurring giving.
What problems are you solving with the product? What benefits have you realized?
It's driven recurring donations for us in the past, however we switched platforms a few years ago and our current CRM has it's own giving platform and takes recurring donations, so it became slightly redundant for us. However we still have a few donors that give through MoGiv