Micro Focus NetIQ Self Service Password Reset

What do you like best?

This took out quite a few tickets for us by making them all self service. Super easy interface for end users which is good because it makes them ore likely to use the application

What do you dislike?

I don't really have any dislikes with this. It does what it needs to do and the cost was on point for our size at the time. There aren't a ton of other options in this field, but this one pretty much has it on lockdown from what I have seen in the industry here in Tennessee.

Recommendations to others considering the product:

This is very easy to implement and will lower ytour cost for tickets greatly if lockouts are common for you. The learning curve is very very low. you can easily hit the ground running with this.

What problems are you solving with the product? What benefits have you realized?

This lowered our tickets by about 11% which gave us more time to focus on other tasks. This saved us money because we were considering raising staff which is another 60,000 to 85,000 of yearly costs. It just makes sense to have this implemented within the company.