Medflow EHR - My experience so far
What do you like best?
This EHR platform provides for all areas of our practice. Meaning, we do not have to use various EHR platforms for our different departments across our 11 offices.
What do you dislike?
I hear that this used to be a good platform. I have been an admin of the system for about 10 months and I do not like the platform. It is very outdated. All of our staff hates it and says it is slow. We have frequent issues that we have to contact support about...but you usually do not get a response back from support. The inside technical support reps have personally told me they are overloaded and cannot support the amount of tickets being opened. I have literally opened tickets and NEVER get a call back. Or, it is weeks before someone reaches out. If you wait long enough on the phone to actually speak with someone, they just open a ticket and tell you someone will call you back....but they cannot tell you when. Support is horrible.
Recommendations to others considering the product:
Be careful of this product. I have received terrible support from them. Long delays in resolutions.
What problems are you solving with the product? What benefits have you realized?
It provides an EHR platform for all our departments, for all our offices.