Setup is nice, but did find it to have issues talking with our other programs
What do you like best?
I liked the setup of the system over all. I found it was very useful to have the chart information above and be able to clearly and easily make notes below that one could highlight or change in any way if necessary. The format of the layout also flowed well with how one conducts exams on the that side of things
What do you dislike?
I did not always like how the billing was set up. It was sometimes a 1000 piece puzzle just to get one piece in place. Mostly with adjustments and discounts or reversing charge on a different day was the hardest thing at first. Once I got the hang of it, it got much easier, but still I had to almost go over the whole process in my head first before attempting it so as not to totally mess up the system. I did not like that it did not like to sync up with our notification or meaningful use software. For the most part it did, but for some reason we had a lot of issues on a daily basis that seemed as though a computer program shouldn't have had trouble with. Many times we had problems with it dropping patients from their time slots without our knowledge or consent.
Recommendations to others considering the product:
I would recommend training your support. It often took days to get an answer for issues that we had and even then, they weren't much help and it became a point of frustration.
What problems are you solving with the product? What benefits have you realized?
I am not 100% sure on this. I was using the program as a tech and optician. To my understanding it allowed for the discontinuation of paper records and to have billing and the calendar all in one. The benefits are that we can have Rx, charts, billing, and schedule all in one location.
