Matrix42 Service Management

What do you like best?

What I do not like is that these tools help the organization and the technical support team a lot to improve the service and questions of our customers much faster than with previous versions of other software

What do you dislike?

This software has little penetration in the market but could improve including a wide range of new tools.

Recommendations to others considering the product:

We are very happy with the result this software should have wanted. For this reason we would also recommend others to try it out as it meets the proposed objectives and has a low cost.

What problems are you solving with the product? What benefits have you realized?

You have helped a lot in the company because it facilitates the combinations of support ticket distribution and customer service. This tool provides us with a much better response capacity than in different software.