Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers’ desktops, servers, laptops and mobile devices from a central point.
Customer Reviews
Administrator in Hospital & Health Care
Advanced user of ManageEngine Desktop Central MSPThe System Health reports related to patching are especially helpful and provide a good high-level overview of patch health and installation throughout the organization.
The self-service portal is nice as it allows end users to install approved software on the fly without IT intervention or local admin rights.
Our service desk also uses several of the remote management features regularly (remote command line, remote desktop / assistance, file transfer.
For patch management, ManageEngine uses its own scheme for numbering patches. With some reliance upon this, it is a bit more cumbersome to translate patch numbers from CVEs to MS KB bulletin IDs to ManageEngine patch numbers for reporting purposes. It is possible to search for patches by MS KB number, but the system is better at finding them by ManageEngine patch number.
A second item we find a bit frustrating is that it can be a bit difficult to keep third party patches updated in the self-service portal. For example, if you publish [application] version 1.3.5 to the portal, and then version 1.4.2 is released, there's not an easy way to have the system automatically replace the older version of the software with the newer version in the portal. It would help to reduce administrative overhead if this could be automated somehow. This is especially applicable to one-off programs that remote users without local admin privileges may require on the fly (for example teleconferencing applications and plug-ins).
Finally, we like to use the product as a central repository for inventory, however it does not have the capacity to inventory anything other than computer systems that have the agent software installed.
The toolset is very comprehensive and may have features that overlap those of other products in your environment. Consider your use case and plan accordingly. Before deploying to production environments, consider a free trial if offered by the vendor to ensure that the product will perform according to your business needs.
This application solves the problem of patching third-party (non-Microsoft) applications which cannot be patched using Windows native tools (such as WSUS and SCCM without add-ons). This product also acts as our primary tool for remote desktop support, as we have a highly geographically disbursed client base.
