Linc efficient and easy to work with solutions allow us to scale our business and customer support
What do you like best?
Linc has been a true partner to work with and build our best-in-class customer experience for our multiple-persona business. Linc's digital workers are highly nuanced and can be tailored to all of our business needs in order to exemplify the ideal customer experience
Linc offers smart and intuitive digital workers with apparently endless scope to grow and improve. Through all of our many requirements, Linc has been innovative to find solutions and provided us with the best options available for our consultants and customers.
Linc doesn't just deflect customer services inquiries, they allow us to serve and delight our customers across many different areas of our Pareto chart. We are able to help our customers find the products they need, provide holistic order support, including pre-fulfillment and post-delivery support, and provide guided human-like conversations from any conversational channel.
Linc's team members are responsive and are able to find creative solutions for our business model.
What do you dislike?
We have not found any downsides since launching with Linc.
What problems are you solving with the product? What benefits have you realized?
We are a direct selling organization that requires support for both our direct customers and the consultants that sell our products. We are using Linc to automate our chat experience and reduce friction to our call centers. We are also able to understand what types of inquiries are the most common and what types of questions require a live agent, which helps us further learn and understand how to better serve our customers.
Linc provides us the security we need and our customers with the assistance they are looking for.
