Best vendors I've worked with, on any domain
What do you like best?
Really good product: We tried out multiple Distributed Tracing solutions.
By conforming to the OpenTracing standards and providing excellent support to help us PoC it, they got us hooked.
That they maintained a continued commitment to customer satisfaction over the two years since.
Moreover, this impression has lasted through our interacted with different people in LightStep in various roles.
The good service provided includes excellent turnabout on feature requests, anticipating our needs well in advance and amazing transparency & communication about their future roadmap.
They provide amazing documentation & training material, including on-site & virtual training.
What do you dislike?
Sometimes some of their more ambitious web pages can get a bit slow, making it a balance between excellent functionality against my patience, but they've been steadily trying to find a good balance by providing lazy loaded components to speed up normal interaction.
Recommendations to others considering the product:
Highly recommend it, not just for its features, but for the quality of service provided by the
What problems are you solving with the product? What benefits have you realized?
Improved observability across our systems.
Ease of Instrumentation.
Improving metrics like Mean Time to Identify & Resolve of critical issues.
Using the Root Cause Analysis in our everyday debugging has reduced the net effort expended across the board.
