What do you like best?
I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.
What do you dislike?
My main dislike is that I don't have FTP access to my files on LS servers. This would be extremely helpful to optimize our images as needed.
I also would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import.
More options for discounts and coupons would be helpful - BOGO, Buy 2 Get One, or FREE Shipping codes based on domestic addresses only (not international).
Recommendations to others considering the product:
Do your research! Most third-party applications or business software can be integrated via Lightspeed apps or APIs. If you have questions, ask! There is a customer support forum and extensive help documentation available. You will also find that there are many developers that can help with integration of your third-party or business critical applications.
What problems are you solving with the product? What benefits have you realized?
I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. Now, all POS sales and eCom sales are in one platform that is easy to use for our employees. If a customer purchases an item in our retail store, ecommerce inventory stays updated.
