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LaunchNotes delivers exceptional customer experiences by keeping your teams aligned with the product development and release pipelines and your users excited about and engaged with every product update.
Customer Reviews
Till P.
Advanced user of LaunchNotesThe brand customization options that LaunchNotes provides are fantastic. From the hosted page to the emails to the in-app widget, it's designed so that every channel can be fully customized to match our brand. Whenever we introduce new customer-facing tools the #1 concern from our Design and UX teams is that it won't be a consistent experience for our users. In the case of LaunchNotes, Design and UX are two of the product's biggest advocates in the building!
I would also say that the customer support we've received from the LaunchNotes team, especially as we got the product up and running, has been stellar.
I would love to see LaunchNotes roll out some sort of feedback mechanism so that we could begin to create a feedback loop with customers directly from each release/announcement. It seems like a natural extension of what the product already excels at, and if they built something like this into the tool I would dump the product we're currently using for product feedback in a heartbeat.
As our startup continues to quickly scale, one of the biggest challenges we've faced is finding efficient ways to both track and announce everything we're shipping to our customers. We created a simple Notion page with a changelog initialize, only to realize that having a changelog living next to a section of our blog focused on product announcements was confusing for users. They kept asking us where they should go to stay on top of what we were launching and we didn't have a single place to send them.
With LaunchNotes, we've been able to consolidate our changelog and the what's new section of our blog into a single channel. The benefits of this are twofold: 1) for us, it's less tools to manage and a single product we can use for both release notes and product launches, and 2) for our users it's a single place they can monitor (and subscribe to) to ensure they're always on top of what's changing in our app and what new features and functionality we're launching. It's the epitome of two birds and one stone.
