Khoros Care enables clients to serve their customers on their digital channel of choice — with unmatched operational insight & automation — to boost customer satisfaction and reduce costs.
Khoros Care offers customers:
Messaging to serve more customers with the convenience of messaging & prove the impact to customer satisfaction. Give agents the ability to engage fluidly between WhatsApp, Apple Business Chat, Google’s Business Messages, WeChat, Facebook Messenger, SMS, reviews, social channels, in-app and web messaging, & community.
In-app messaging to securely message with customers in your brand’s mobile app or website & scale your digital operation with confidence.
Social care to monitor & respond on social channels at any volume to protect your brand and build customer satisfaction.
Key benefits include:
Unify multiple channels in a single engagement hub: Give agents the ability to engage fluidly between in-app and web messaging, messaging apps, social channels, reviews, & community
Increase efficiency with advanced workflows & operational insights
Scale digital care & take the right action with operational metrics, alongside customer experience analytics.
Personalized 1:1 experiences
Enable authentic, real-time conversations with empowered agents and bot assistance to increase customer satisfaction.
Detect and mitigate social crisis
Monitor social volumes, sentiment, and keywords to take action and maintain customer experience during crisis; despite inevitable spikes in traffic, agents remain within SLA.
