Speed up customer satisfaction management process by bringing all the real-time social messages into one place.

Languages supported: English

9.2/10 (Expert Score) ★★★★★
Product is rated as #13 in category Social Customer Service Software
Ease of use
9.1
Support
9.1
Ease of Setup
0.0

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All social communication channels — Facebook, Instagram, Twitter, YouTube — in one place.

Speed up the customer satisfaction management process by bringing all the real-time social messages into one place. With a single click, quickly respond to all mentions, reviews, and comments through Juphy’s dashboard. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data.

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Customer Reviews

Juphy Reviews

Alexandro L.

Advanced user of Juphy
★★★★★
A must tool for CM or Business owners

What do you like best?

Seriously, can't understand why no-one has done this before, it's a life changer tool!

Looks promising, having everything in the same panel and not needing to change between tools. Being able to reply to messages, and having all messages with that person in a simple thread is a live saver. Also being able to send tasks to colleagues as you can add your team into the app so each can handle their relative tasks.

This tool is going to solve a lot of issues that I have, it just needs to improve things as they are doing :)

What do you dislike?

Why do I give it 8 points instead of 10? Because few things IMO must be added:

- Hiding my own comments: I don't want to see my own comments like notifications. For example, I add hashtags in the first comment in my Instagram post, the tool needs to hide that to improve workflow.

- Pics: the app doesn't show users commenting avatars, and you can't add different images/color to workspaces, and it's a must also to improve workflow, knowing in a fast way in which workspace are you working. Adding the logo, or custom color for that would change a lot everything.

Recommendations to others considering the product:

Give it a try and see by yourself if it meets the requirements you need or not.

What problems are you solving with the product? What benefits have you realized?

Managing all my social media messages in one dashboard and doing so, trying to interact more with our users.

Review source: G2.com

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