iVUE AppSuite

What do you like best?

you get the job done of billing and account management and it is relatively quick and responsive. The app is also written in Java, so it is platform independent. We can use it on nearly any platform.

What do you dislike?

iVue seems to be designed for a primarily residential customer base. Each customer having a small number of simple services and then cloning the small customer across thousands of accounts. When you have a large business customer with complex accounts and a lot of individual services, it gets bogged down and it's difficult to effectively describe in billing.

Recommendations to others considering the product:

If you're stuck in a DOS or other unsupported billing software, go ahead and pull the trigger. The vendor is very accommodating for on boarding, but if you have slightly complicated services to describe in billing, keep shopping. there has GOT to be a better software out there for your application. It's adequate but it isn't good and it is very frustrating to use.

What problems are you solving with the product? What benefits have you realized?

We've consolidated our billing to a single platform, from using 4 or 5 disparate applications, we now use a single one. That allows any employee to talk about billing with any other employee or customer and reduces the training burden. It also modernized us as all of our previous softwares were extremely old and clunky.