IFS Field Service Management is a best in class, end-to-end solution that provides service organizations with the most complete, connected field service on the market.

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7.8/10 (Expert Score) ★★★★★
Product is rated as #120 in category Field Service Management Software
Ease of use
7.4
Support
7.4
Ease of Setup
0.0

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From first call to final sign off, your customers expect a personalized, connected service. To deliver it, you need a true end-to-end solution that improves business efficiency, ensuring fast response times and real-time reactivity.

From managing works orders, parts and assets to contracts, warranty, invoicing and billing, IFS brings you a complete, connected field service management software – so that you can deliver exceptional service to every customer, every time.

IFS knows service, which means we know that no two companies execute field service in the same way. Our solution platform can be easily configured to map even the most complex service use cases and offers cloud and on-premise deployment options.

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Customer Reviews

IFS Reviews

User in Telecommunications

Advanced user of IFS
★★★★★
IFS is Almost Perfect

What do you like best?

IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements)

IFS has also lots of reports and also they can be modified easily.

IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.

What do you dislike?

Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved.

Recommendations to others considering the product:

There is no IFS forums like other software to find a solution from web.

What problems are you solving with the product? What benefits have you realized?

I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

Review source: G2.com

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