IBM Watson Tone Analyzer

What do you like best?

I love the concept and how this organized into different tone categories. It's such a useful tool and can be very flexible to implement anywhere.

What do you dislike?

I dislike how there isn't much documentation on how the tones respond to text. For instance, in general analysis (not tone utterances), the "agreeableness" tone doesn't respond to anything. I was first suspicious when it didn't register for the word "agree". After seeing it not respond to agreeable statements, I tried a lot more only to see it just isn't included in any of the scores.

Recommendations to others considering the product:

This is a great API to use in conjunction with others from IBM like the Speech-To-Text and Text-To-Speech. I would spend a lot of time considering whether or general analysis or tone_utterance analysis is right for you.

What problems are you solving with the product? What benefits have you realized?

We're using it to enable real-time analysis of call center agents when speaking with customers. It's going to allow our clients to monitor and enhance their call center experience.