What do you like best?
Using RSA, Citrix and several other platforms in a mix of solutions, i find Tivoli to be the most granular from a admin point of view and most simple, secure, at the customer/end-user level.
What do you dislike?
I only dislike the pricing schematics and how we renew our subs and support every year. The unit structure I find complicated and expensive. It is quite possible not utilizing all the MFA, SSO feature sets to their fullest but I understand that could be a conversation to have at the partner level.
Recommendations to others considering the product:
Leverage partner and manufacturer pre-sales, implementation and knowledge transfer resources as much as you can upfront and budget 10-15% if you feel you require more for professional services.
What problems are you solving with the product? What benefits have you realized?
We originally were using OKTA for dashboards and a sandbox for our users to VPN to. Interface alone did not take to our end users 'likability'. Not to mention apps, folders, files would be constantly shared between local and cloud storage and data disparity in/externally was imminent.