IBM Control Desk provides user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities.
Reduce help desk calls
The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.
Improve first call resolutions
IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.
Reduce outages
Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.
IBM Control Desk on Cloud
Lorenzoгѓгѓ¬гѓігѓ„г‚© M.
Advanced user of IBM Control Desk on Cloud
★★★★★
Control desk but it is Cloud based.
What do you like best?
As the name suggest, it is a control desk tool but it is cloud based, which means you can control it from any device and from anywhere. That makes it different from all other control desk tools. It provides automated service management, and best service desk capabilities. It does not matter where you are or on which device you are, you can utilize it fully and can enjoy efficient service desk for handling service requests and managing encounters. It is very user friendly and you can customize your own service desk easily by using and can enjoy features fully. It can be used to generate reports keep an eye on the employees whether they are working on the tickets submitted by the angry users or not. You can build your own filters for better results for the comparison with other time of the years. IBM Control desk is perfect when it comes to notifying you about the whereabouts of your business. The support of this company also not that bad. They proved themselves quite useful when we needed them and were available until the issue was resolved. They used TeamViewer to help us and were quite friendly and responsible.
What do you dislike?
There is not much to hate about this tool but its integration with other tools is something that we cannot simply ignore. Its integration with other tools is so bad and we cannot this fact. It is one of the major drawback of this tool and developers need to work on this matter.
What problems are you solving with the product? What benefits have you realized?
Briefly, other than the integration factor this tool has everything that one user can ask for and with the plus point of being a cloud software makes it a good choice for your business.
Review source: G2.com
