Hotello – PMS

What do you like best?

Hotello is a flexible tool that enables you to build your own strategy. Their customer service is on point and being an hotelier from Montreal, I appreciate the fact that we have a local service. The variety of the features is also important depending on the size of hotel you have.

What do you dislike?

I would recommend Hotello to continue improving their interface and its design to make it more user friendly.

What problems are you solving with the product? What benefits have you realized?

At the Monville, we have a clear idea of how the customer journey should be in order to respond our clientele expectations. Without Hotello being able to integrate with the different systems, such as the self check-in/out kiosks, nothing would have been possible. Hotello is more than a PMS, they are our business partner and they are constantly open to innovation.